Refund and Returns Policy

Refund and Returns Policy

At Flexi Space Furniture, we aim to ensure customer satisfaction with every purchase. However, if you’re not fully satisfied with your product, our Refund and Return Policy is as follows:

Eligibility for Return

1. Return Window: Returns must be initiated within 7 days of delivery.
2. Condition: Products must be unused, in their original packaging, and in the same condition as delivered. Items that are damaged, incomplete, or show signs of use will not be accepted.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

1. Contact us at 0711804513 within 7 days of delivery to initiate a return.
2. Our team will guide you through the return process, including arranging a pickup or drop-off at a designated location.

Refund Policy

1. Inspection: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
2. Refund Window: Approved refunds will be processed within 7 business days via the original payment method.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized furniture.
• Clearance or sale items.
• Products damaged due to misuse or improper assembly.

Exchanges

Exchanges for defective or damaged items are available within the 7-day return window. Please contact us promptly for assistance.

Shipping Costs

Return shipping costs are non-refundable unless the product was defective or damaged upon delivery.

Shipping returns

To return your product, you should mail your product to our shop.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at flexispacefurnitures@gmail.com for questions related to refunds and returns.